Oracle Support Contacts Global Directory

Oracle is dedicating significant resources to ensuring that you—as the customer of a predecessor company that is merging with Oracle—receive special handling and extraordinary support during our transition of people, processes, tools, and company entities. Access Support for your products:

Online Support

Need Help? Go to My Oracle Support to:

Find Answers in the Oracle Support Knowledge Base
Submit, update, or review Service Requests
Engage the My Oracle Support Community
Download software updates
Tap into Oracle proactive support tools and best practices

You must have purchased support, have an active cloud subscription, or have an active cloud trial license to access My Oracle Support.

United States

Getting Support

Online: Go to My Oracle Support to find answers in the Oracle Support Knowledge Base, submit, update or review your Service Requests, engage the My Oracle Support Community, download software updates, and tap into Oracle proactive support tools and best practices. (You must have purchased support, have an active cloud subscription, or have an active cloud trial license to access My Oracle Support).
Call 1.800.223.1711 for technical or non-technical questions regarding your supported Oracle products, product downloads, My Oracle Support portal, or related support questions. For questions concerning your support license or support contract, please see the “Renewing Support” section.
Oracle Hospitality and Food & Beverage (MICROS) customers in the United States call 1.800.937.2211 for product related support inquiries
Oracle Retail (MICROS) customers in the United States call 1.800.223.1711 for product related support inquiries
Local Government (NetSuite for Government or Public Safety Suite) customers in the United States call 1.800.633.0769 for product related support inquiries
Hearing impaired customers in the U.S. who need to speak with an Oracle Support representative may use a telecommunications relay service (TRS); information about TRS is available at https://www.fcc.gov/trs, and a list of phone numbers is available at https://www.fcc.gov/general/trs-state-and-territories. International hearing impaired customers should use the TRS at 1.605.224.1837. Once in contact with Oracle Support an engineer will handle technical issues according to normal service request handling processes.

Renewing Oracle Premier Support

To renew your on-premises support, log on to My Support Renewals to review and accept your renewal. You may also view information on accepting a renewal, enrolling in the Auto-Renew program, modifying address or contact information, payment options, or invoicing questions.
For questions regarding on-premises support renewals, log a Renewal Service Request, Chat or call 1.888.545.4577.
View pricing, Lifetime Support Policy, terms & conditions, technical support policies for more information regarding Oracle Premier Support.

Other Service Inquiries:

For questions regarding Oracle licenses, product questions, migrations or new license sales questions, downloading or installing a trial version of our software, Oracle Training Courses, Course Certifications, or any other questions call: 1.888.753.4428, excluding Oracle Cloud and Oracle Hospitality and Food & Beverage (MICROS) and Oracle Retail (MICROS)

Canada

Getting Support

Online: Go to My Oracle Support to find answers in the Oracle Support Knowledge Base, submit, update or review your Service Requests, engage the My Oracle Support Community, download software updates, and tap into Oracle proactive support tools and best practices. (You must have purchased support, have an active cloud subscription, or have an active cloud trial license to access My Oracle Support).
Call 1.800.668.8921 or 1.905.890.6690 for technical or nontechnical questions regarding your supported Oracle products, product downloads, My Oracle Support portal or related support questions. For questions concerning your support license or support contract, please see the “Renewing Support” section.
Hearing impaired customers in the U.S. who need to speak with an Oracle Support representative may use a telecommunications relay service (TRS); information about TRS is available at https://www.fcc.gov/consumers/guides/telecommunications-relay-service-trs, and a list of phone numbers is available at https://www.fcc.gov/general/trs-state-and-territories. International hearing impaired customers should use the TRS at 1.605.224.1837. Once in contact with Oracle Support an engineer will handle technical issues according to normal service request handling processes.

Renewing Oracle Premier Support

To renew your on-premises support, log on to My Support Renewals to review and accept your renewal. You may also view information on accepting a renewal, enrolling in the Auto-Renew program, modifying address or contact information, payment options, or invoicing questions.
For questions regarding on-premises support renewals, log a Renewal Service Request, Chat or call 1.888.545.4577.
View pricing, Lifetime Support Policy, terms & conditions, technical support policies for more information regarding Oracle Premier Support.

Other Service Inquiries:

For questions regarding Oracle licenses, product questions, migrations or new license sales questions, downloading or installing a trial version of our software, Oracle Training Courses, Course Certifications, or any other questions call: 1.888.753.4428, excluding Oracle Cloud and Oracle Hospitality and Food & Beverage (MICROS) and Oracle Retail (MICROS)

Latin America

Online: Go to My Oracle Support to find answers in the Oracle Support Knowledge Base, submit, update or review your Service Requests, engage the My Oracle Support Community, download software updates, and tap into Oracle proactive support tools and best practices. (You must have purchased support, have an active cloud subscription, or have an active cloud trial license to access My Oracle Support).

Renewing Oracle Premier Support

To renew your on-premises support, log on to My Support Renewals to review and accept your renewal. You may also view information on accepting a renewal, enrolling in the Auto-Renew program, modifying address or contact information, payment options, or invoicing questions.
For questions regarding on-premises support renewals, call the relevant Oracle Support Renewal Sales number listed below.
View pricing, Lifetime Support Policy, terms & conditions, technical support policies for more information regarding Oracle Premier Support.

Country	Support Hotline	Support Renewal Sales
Argentina	Acceso directo: 0800.666.0173 Vía AT&T Direct: 0800.555.4288 ó 0800-222-1288 conectar a 877.767.2253	+54 1152996000
Belize	Vía AT&T Direct: 811 conectar a 877.767.2253	+506.2205.5554
Bolivia	Vía AT&T Direct: 800.10.1110 conectar a 877.767.2253	0800.0178
Brazil	Toll Free: 0800.891.5899 Direct Access: +55.11.5189.1001 Fax: +55.11.5189.1101	Direct Access: +55.11.5189.1000 Fax: +55.11.5189.1189
Caribbean Islands (Except Puerto Rico, Republica Dominicana Netherlands, and Aruba)	AT&T Direct® Access Number 877.767.2253	+506.2205.5554
Central America	Para numeros telefonicos, por favor refierase al pais de preferencia.	+506.296.1530
Chile	Acceso Directo: +56.22.830.7810 Acesso Directo Hospitality only: +56 22 830 7626 Acceso Directo: 188.800.800.075 Vía AT&T Direct: 800.225.288 ó 800.360.311 conectar a 877.767.2253	+56.22.666.5000
Colombia	Acceso Directo:01.800.912.1586 Vía AT&T Direct: 018009110010 conectar a 877.767.2253	+571.611.9600
Costa Rica	Acceso Directo: 0.800.011.0515 Vía AT&T Direct: 0.800.0.114.114 conectar a 877.767.2253	0.800.011.0621
Ecuador	Vía AT&T Direct: 1999119 conectar a 877.767.2253	+1.800.67.2253
El Salvador	Vía AT&T Direct: 800.1288 conectar a 877.767.2253	+506.2205.5554
Guatemala	Vía AT&T Direct: 138126 or 9999190 ó 0800-222-1288 conectar a 877.767.2253	+506.2205.5554
Honduras	Vía AT&T Direct: 800.0.123 conectar a 877.767.2253	+506.2205.5554
Jamaica	Vía AT&T Direct: 1.800.872.2881 877.767.2253	+1.809.960.2359
Mexico	Acceso Directo: 800 6721052 Acceso Directo: 001.877.767.2253 Vía AT&T Direct: 800.288.2872 conectar a 877.767.2253	+52.55.8977.2800
Nicaragua	Vía AT&T Direct: 1.800.0174 conectar a 877.767.2253	+506.2205.5554
Panamá	Acceso Directo: 001.877.767.2253 Via ATT direct: 800.0109; conectar a 877.767.2253	+507.263.9077
Paraguay	Vía AT&T Direct: 008.11.800 conectar a 877.767.2253	+506.2205.5554
Peru	Acceso Directo: 0800.50.718 Vía AT&T Direct: 080050288 / 080070088 conectar a 877.767.2253	+51.1.615.1000
Puerto Rico	877.7.ORACLE	+1.787.999.3100
República Dominicana	Acceso Directo: 1.877.767.2253 Vía AT&T Direct: 1.800.872.2881 conectar a 877.767.2253	+57 1 611 6734
Trinidad	Vía AT&T Direct: 1.800.872.2881 877.767.2253	1.868.624.4203
Uruguay	Vía AT&T Direct: 000.410 conectar a 877.767.2253	+54.11.4.341.8100
Venezuela Includes Netherlands Antilles (Curacao, Bonaire, Saba, Sint Eustatius and Sint Maarten , Aruba, and Sur Inam)	Venezuela: Aceso Directo: 0800.100.2057 Via ATT direct: 0800.2255.288; conectar a 877.767.2253

Netherlands Antilles:
Via ATT direct: 001.800.872.2881; conectar a 877.767.2253

Instructions for Dialing AT&T Direct® Access Numbers

Visit the AT&T World Traveler to obtain your AT&T Direct Access Number.
Use the AT&T Access Numbers drop down menu to select the country from which you are calling.
Dial the AT&T Direct® Access Number + area code + phone number.

Europe, Middle East, and Africa

Online: Go to My Oracle Support to find answers in the Oracle Support Knowledge Base, submit, update or review your Service Requests, engage the My Oracle Support Community, download software updates, and tap into Oracle proactive support tools and best practices. (You must have purchased support, have an active cloud subscription, or have an active cloud trial license to access My Oracle Support).

Renewing Oracle Premier Support

To renew your on-premises support, log on to My Support Renewals to review and accept your renewal. You may also view information on accepting a renewal, enrolling in the Auto-Renew program, modifying address or contact information, payment options, or invoicing questions.
For questions regarding on-premises support renewals, log a Renewal Service Request, Chat or call the relevant Oracle Support Renewal Sales number listed below.
View pricing, Lifetime Support Policy, terms & conditions, technical support policies for more information regarding Oracle Premier Support.

Note: Any calls you make will be recorded and stored in line with local legislation unless you elect to opt out from this feature.

Home Global Support Center: United Kingdom

Country	Support Hotline	Support Renewal Sales
Albania	+442035742013	74956606464
Armenia	37411619594
Austria	+43.1.33777.555	+43.1.33777.065
Bahrain	80004238	27214007248
Belgium	+32.2.719.12.12	3227195373
Bosnia and Herzegovina	+387.33.95.89.89	+387.33.95.89.39
Bulgaria	+359.2.923.8130	+359.2.923.8168
Cameroon	+20235350755	27214007248
Central Asia Territory (CAT) (Azerbaijan, Turkmenistan, Tajikistan, Kirgizstan, Georgia, Armenia and Uzbekistan)	+7 727 320 1643	77272442720
Croatia	+385.1.632.32.22	+385.1.630.63.36
Cyprus	+35722694693	+35722694692
Czech Republic	+420.221.438.199	420220437052
Denmark	+45.44.80.80.81	4544808470
Egypt	20224802720	20 235 350 789
Estonia	+372.628.7777	+372.628.7713
Finland	+358.9.54.94.1300	358954941292
France	+33.1.57.60.21.22	33 146 856 644
Gabon	+20235350755	+20235350789
Germany	+49.180.2000.170 Charges: From landlines 0.06 EUR per call, from mobile up to 0.42 EUR per minute. (Learn more)	+49.891.430.2828
Greece	+30.210.67.89.450	+30 210 678 9215
Hungary	+36.1.2241800	3618017722
Israel	+972.3.9273677	+44.207.1312.982
Italy	+39.06.52436.400	39 028 733 5050
Ivory Coast	2 Stage dialing: First 00.111.11 then 800.379.0402	27214007248
Jordan	+962.6.5200895	27214007248
Kazakhstan	+7 727 320 1643	77272442714
Kenya	+254.20.288.9.150	27214007248
Kuwait	Local access: +96522203638 Alternate number: +974 444 627 67	20235350789
Latvia	+371.6704.6086	+370.5204.7537
Lebanon	+9611963240	20235350789
Lithuania	+370.5.204.76.40	+370.5.204.75.37
Luxembourg	+352 4911 3345	35227000670
North of Macedonia	+442035742013	27214007248
Malta	+800.62.474	442071312982
Mauritius	Toll Free: +8020440036	27214007248
Moldova	+40213678810	40213677047
Mongolia	+4008.980.890	37052047537
Morocco	+212522977095	27214007248
Netherlands	+31.30.6699444	31306699292
Nigeria	+20235350755	27214007248
Norway	+47.6752.6752	4767526705
Oman	+971.4.3909040	27214007248
Poland	+48221682416	48221682411
Portugal	+351.21.423.52.00	351214237535
Qatar	+974 4446 2778	20235350789
Romania	+40213678810	40213677047
Russia	Oracle has withdrawn all operations in the Russian Federation. For more info go to oracle.com/corporate/conflict-in-ukraine/russia/
Saudi Arabia	Toll Free: 800.844.0538 (Saudi Telecom Fixed and Mobile Network) Toll Free: 800.850.0093 (Bharti Airtel Fixed and Mobile Network) Local Access: +966.11.273.9977	20 235 350 789
Senegal	+20235350755	27214007248
Serbia and Montenegro	381112016830	381112016833
Slovakia	+421.2.5728.8600	421257288771
Slovenia	080080874	080080705
South Africa	+27.11.319.4010 +27.21.400.7282	27214007248
Spain	+34.91.6312174 +902.312.174	34 916 267 676
Sweden	+46.8.477.3600	0200 810374 - 442071312978
Switzerland	+41.61.425.62.00	0800 561449
Tanzania	+20235350755	27214007248
Tunisia	+202.35350755
Turkey: Istanbul region	+90.212.329.68.20	90 212 329 6819
United Arab Emirates	+971.4.3909040	97143909332
Abu Dhabi	+971.4.3909040
Ukraine	+380 444 986 960	380444986942
United Kingdom and Republic of Ireland	+441189247900	+44.207.1312.982 / 35318031792
Zimbabwe	+20235350755	27214007248

Asia Pacific

Renewing Oracle Premier Support

To renew your on-premises support, log on to My Support Renewals to review and accept your renewal. You may also view information on accepting a renewal, enrolling in the Auto-Renew program, modifying address or contact information, payment options, or invoicing questions.
For questions regarding on-premises support renewals, log a Renewal Service Request, Chat or call the relevant Oracle Support Renewal Sales number listed below.
View pricing, Lifetime Support Policy, terms & conditions, technical support policies for more information regarding Oracle Premier Support.

Country	Support Hotline	Support Renewal Sales
Australia	+61.132.370 +61.2.8817.7600	1.800.787.901 +61.2.94912850
Bangladesh	Using AT&T Direct Access Number 157-0011 (provide access number 800-711-1005) +65.6436.1003	92512099711
China	800.810.0366