Adobe acrobat scanner not found mac

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    • Re: Acrobat DC : Error while interacting with the .
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    Acrobat DC : Error while interacting with the scanner: the selected scanner was not found. Community Beginner ,

    /t5/acrobat-discussions/acrobat-dc-error-while-interacting-with-the-scanner-the-selected-scanner-was-not-found/td-p/11932335 Mar 28, 2021 Mar 28, 2021

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    This error has arisen out of a change of router and the IP address of the MFP Laserjet M2727nf scanner. Adobe DC no longer finds the scanner. Prior to change of router Adobe DC scanned from the same scanner without problems.

    The printer has been reloaded with new driver and changed IP address. The PC can scan using Microsoft scan, but Adobe DC returns the above error message. The name of scanner is identical as quoted in the Scanner type in Adobe custom scan options and in Microsoft scan – ( WIA-HP LJ M2727nf )

    Adobe custom scan options offers no browse or other option to seek another scanner to connect to.

    I have tried the fixes I have read about on the support pages including and stopping and restarting start programs in config sys, and moving the preferences file in Acrobat as below.

    The printer scanner driver and version of DC are up to date.

    I should appreciate some assistance please – I see this is a very common theme with Acrobat over a number of years.